Refund & Cancellation Policy

Airtrot provides personalized travel planning and booking services. By purchasing our Concierge Service, you agree to the following terms:

Service Scope & Fee Application

The $150 Concierge Fee includes:

• Custom travel research and itinerary design
• Sourcing flights, accommodations, and experiences
• Revisions based on your preferences
• Booking coordination and support

The $150 fee is applied as a credit toward the total cost of a confirmed booking made through Airtrot.

Service Initiation

• The Concierge Service is considered initiated immediately upon successful payment confirmation.
• Service activity may include research, supplier sourcing, and itinerary development.

Delivery of Service

• Service is considered fulfilled upon delivery of initial travel options, recommendations, or a customized itinerary via email or the agreed communication channel.
• Initial delivery is typically completed within 24–72 hours of payment, depending on request complexity.

Use of Concierge Credit

• The $150 fee will be credited toward your booking total when you confirm and complete a booking through Airtrot.
• The credit is non-transferable and has no cash value outside of a booking.
• The credit must be used within 12 months from the date of purchase.
• Any unused credit after this period will expire and is non-refundable.
• Extensions may be granted at Airtrot’s sole discretion.

Cancellation & Refund Policy

• You may cancel your concierge request at any time.
• Once service has been initiated, the $150 fee is non-refundable, but remains available as a credit toward a future booking within a 12-month validity period.

Limited Refund Exceptions

Refunds will only be issued if:

• A cancellation request is submitted within 2 hours of payment, and no service activity has been initiated, as determined by Airtrot.

OR

• Airtrot is unable to provide any viable travel options based on your stated requirements.

All refund requests must be submitted in writing to info@airtrottravels.com.

Third-Party Travel Services

All travel bookings (including flights, accommodations, and experiences) are subject to the terms and conditions of the respective providers. Airtrot is not responsible for:

• Supplier cancellations, delays, or changes
• Refund timelines or policies of third-party providers
• Travel disruptions outside of our control

Chargebacks & Disputes

By completing your purchase, you explicitly agree to this Refund & Cancellation Policy.

The Concierge Fee represents payment for services rendered and a booking credit. Initiating a chargeback after service has been initiated and/or delivered may be considered a violation of these terms.

We encourage you to contact us directly to resolve any concerns.

Contact

For support or inquiries:
info@airtrottravels.com