Terms & Conditions

Welcome to Airtrot. By accessing our website, using our services, or engaging our travel concierge, you agree to the following Terms & Conditions. Please read them carefully.

About Airtrot

Airtrot is a global travel concierge service providing personalized travel planning, booking assistance, and curated travel experiences.

We operate from Dallas, Texas (USA) and Lagos, Nigeria, serving clients worldwide through a combination of direct services and trusted third-party travel partners.

Scope of Services

Airtrot offers:

• Custom travel planning and itinerary design
• Flight, hotel, and experience recommendations
• Booking assistance through vetted third-party providers
• Concierge support before, during, and after travel

Airtrot may facilitate bookings directly or redirect clients to partner platforms.

Concierge Service Fee

Airtrot offers a paid concierge service, which may include a $150 planning fee (or as otherwise stated).

• This fee covers research, planning, and consultation services
• The fee is non-refundable once planning work has commenced
• In many cases, the concierge fee may be applied toward the cost of a confirmed booking
• Payment of this fee indicates agreement to proceed with planning services

Bookings & Third-Party Providers

Airtrot partners with external travel providers including airlines, hotels, and booking platforms.

• All bookings are subject to the terms and conditions of the respective provider
• Airtrot does not control pricing, availability, or changes made by third parties
• Once a booking is confirmed, the provider’s policies take precedence

We recommend reviewing all booking terms before confirming any purchase.

Payments & Processing

All payments made through Airtrot are securely processed via Stripe or other approved payment processors.

• Airtrot does not store full payment details
• Payment authorization constitutes agreement to the service being purchased
• Currency and pricing may vary depending on the service and provider

Cancellations & Refunds

Concierge Services

• Concierge fees are non-refundable once service has begun
• Refunds will be issued on a case-by-case basis (i.e., if a cancellation request is submitted within 2 hours of payment, no service activity has been initiated, or Airtrot is unable to provide any viable travel options based on your stated requirements)

Travel Bookings

• Cancellation and refund policies are governed by the third-party provider
• Airtrot is not responsible for refund decisions made by airlines, hotels, or partners

Changes & Flexibility

• Airtrot will make reasonable efforts to assist with changes, but outcomes depend on provider policies

Client Responsibilities

By using Airtrot, you agree to:

• Provide accurate traveler information (names, dates, passport details, etc.)
• Review all booking details before confirmation
• Ensure compliance with visa, passport, and entry requirements
• Arrive on time for all travel services

Airtrot is not liable for issues arising from incorrect or incomplete information provided by the client.

Travel Insurance

Airtrot offers travel insurance options in connection with many bookings. Clients are advised to review and consider coverage for trip cancellations, interruptions, medical emergencies, and other travel-related risks.

If travel insurance is declined, the client assumes full responsibility for any financial losses resulting from cancellations, delays, medical needs, or other unforeseen circumstances not covered by suppliers.

Travel Risks & Liability

Travel involves inherent risks, including but not limited to:

• Delays, cancellations, or schedule changes
• Health or safety incidents
• Government restrictions or entry requirements

Airtrot acts as a concierge and intermediary and is not liable for:

• Acts or omissions of third-party providers
• Travel disruptions beyond our control
• Losses resulting from unforeseen circumstances

Clients are strongly encouraged to purchase travel insurance.

Intellectual Property

All content on the Airtrot website—including branding, text, design, and materials—is the property of Airtrot and may not be reproduced without permission.

Privacy

Your use of Airtrot is also governed by our Privacy Policy. We are committed to protecting your personal information and handling it responsibly.

Modifications

Airtrot reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

Contact Information

For questions or support, please contact:

Airtrot Travels
Email: info@airtrottravels.com
Website: www.airtrottravels.com